This Payment Policy ("Policy") outlines the payment terms, documentation requirements, submission procedures, and payment workflows applicable to all motor carriers ("Carrier") who transport shipments on behalf of the property broker ("Broker") through the Carrier Portal. By accepting loads through the Carrier Portal, Carrier agrees to comply with all terms outlined in this Policy.
1.1. Unless otherwise agreed upon in writing during the carrier onboarding process, all payments shall be processed on Net 30 terms. The Net 30 payment period begins on the date Broker receives complete, accurate, and verified documentation for the completed shipment — not from the date of delivery or invoice submission.
1.2. Broker shall make payment via the method agreed upon during carrier setup, which may include ACH direct deposit, check, or other approved electronic payment method.
1.3. Carrier acknowledges that the payment timeline is contingent upon the receipt and verification of all required documentation as outlined in Section 3 of this Policy. Incomplete or inaccurate submissions will delay the commencement of the payment period.
1.4. Broker reserves the right to modify standard payment terms for individual carriers based on performance, compliance history, and volume. Any modifications to payment terms shall be communicated in writing and agreed upon by both parties.
NOTE: The payment clock starts when Broker receives ALL required documents — not when the load is delivered. Carriers are encouraged to submit documents promptly to avoid unnecessary delays.
2.1. Broker may offer an optional QuickPay program that allows eligible carriers to receive accelerated payment in exchange for a processing fee. QuickPay is not guaranteed and is offered at Broker's sole discretion.
2.2. QuickPay Options (if available):
2.3. Eligibility Requirements: To participate in the QuickPay program, Carrier must:
2.4. The QuickPay processing fee will be deducted from the gross rate prior to payment. The applicable fee percentage is determined at the time of carrier setup and is reflected in the Carrier Portal.
2.5. Broker reserves the right to suspend or revoke QuickPay eligibility at any time, with or without notice, if Carrier fails to meet eligibility requirements or if Broker determines suspension is warranted.
3.1. Carrier must submit the following documentation for each completed shipment before payment will be processed:
IMPORTANT: All documents must be legible, complete, and unaltered. Submission of falsified, forged, or materially altered documents constitutes fraud and will result in immediate payment hold, termination of the carrier relationship, and potential legal action.
4.1. All payment documentation must be submitted electronically through the Carrier Portal. Broker does not accept documentation submitted via fax, mail, or unsolicited email unless specifically authorized in writing.
4.2. To submit payment documents, Carrier must:
4.3. Upon successful submission, the payment status for the load will change to "Under Review." Carrier will be able to track the payment status in real time through the Carrier Portal.
4.4. Incomplete submissions — including missing documents, illegible scans, or mismatched invoices — will be rejected, and the payment status will be set to "Rejected." Carrier will be notified and must re-submit corrected documentation.
4.5. Carrier is responsible for ensuring all uploaded documents are accurate, complete, and properly formatted. Broker is not responsible for delays caused by Carrier's failure to submit proper documentation.
5.1. Each load in the Carrier Portal will display a payment status indicating where it is in the payment process. The payment statuses are as follows:
Rejected: If documentation is incomplete, illegible, inaccurate, or otherwise insufficient, the submission will be rejected. Carrier must review the rejection reason and re-submit corrected documents. The payment timeline restarts upon receipt of corrected documentation.
6.1. If Carrier submits incomplete, illegible, or incorrect documentation, Broker will notify Carrier through the Carrier Portal. The payment status will be set to "Rejected" with a notation indicating the reason for rejection.
6.2. Carrier shall have ten (10) business days from the date of rejection notification to submit corrected documentation. Failure to submit corrected documents within this period may result in forfeiture of payment for the applicable load.
6.3. Common reasons for document rejection include:
6.4. Broker reserves the right to reject any submission that does not meet Broker's documentation standards, and payment will not be processed until satisfactory documentation is received.
7.1. All accessorial charges — including but not limited to detention, layover, lumper fees, stop-offs, driver assist, inside delivery, and any other charges beyond the agreed-upon line-haul rate — must be pre-approved in writing by Broker before they are incurred.
7.2. To request approval for an accessorial charge, Carrier must contact Broker in real time (before or while the charge is being incurred) and receive written confirmation (via email, portal message, or other documented communication).
7.3. No retroactive approvals will be granted. If Carrier incurs an accessorial charge without obtaining Broker's prior written approval, Carrier waives any right to payment for that charge. Broker is under no obligation to reimburse unapproved accessorial expenses.
7.4. All approved accessorial charges must be supported by appropriate receipts, logs, or other documentation. For detention charges, facility check-in and check-out times must be documented on the BOL, POD, or facility log.
REMINDER: Verbal approvals are not valid. All accessorial charge approvals must be in writing. Carrier is responsible for maintaining records of all written approvals and submitting them with payment documentation.
8.1. Broker is committed to protecting both its business and its carriers from fraudulent activity. As part of this commitment, Broker reserves the right to verify Carrier's identity, banking details, and documentation at any time during the carrier relationship.
8.2. Broker may take the following fraud prevention measures:
8.3. If Broker suspects fraudulent activity — including but not limited to identity theft, document falsification, unauthorized banking changes, or double brokering — Broker may:
8.4. Carrier shall immediately notify Broker if Carrier suspects that its account, banking information, or identity has been compromised.
9.1. Broker reserves the right to offset, deduct, or withhold amounts from payments otherwise due to Carrier for any of the following reasons:
9.2. Broker will provide Carrier with written notification of any offset or deduction, including the reason and amount. Carrier may dispute any offset in accordance with Section 10 of this Policy.
9.3. Offsets may be applied to current or future payments until the full amount has been recovered.
10.1. If Carrier disputes any payment amount, deduction, offset, or rejection, Carrier must submit a written dispute notice to Broker within thirty (30) days of the date the payment was issued or the date of the disputed action, whichever is applicable.
10.2. The written dispute notice must include:
10.3. Broker shall review the dispute and respond in writing within fifteen (15) business days of receipt of the dispute notice. If additional information is required, Broker may request supplemental documentation, and the review period shall be extended accordingly.
10.4. Failure to submit a written dispute within thirty (30) days shall constitute Carrier's acceptance of the payment amount and waiver of any further claim regarding that payment.
10.5. Disputes that cannot be resolved through direct negotiation shall be handled in accordance with the Dispute Resolution provisions of the Broker–Carrier Agreement.
11.1. By enrolling in electronic payment (ACH direct deposit), Carrier authorizes Broker to initiate electronic fund transfers to the bank account designated by Carrier during the onboarding process.
11.2. Carrier's Responsibilities:
11.3. Broker shall not be liable for payment delays or misdirected payments resulting from Carrier's failure to provide accurate banking information or to notify Broker of changes to its banking details.
11.4. If a payment is returned or rejected by Carrier's financial institution due to incorrect banking information, Carrier may be assessed a return payment processing fee, and the payment will be reissued upon receipt of corrected banking details.
11.5. Carrier may revoke electronic payment authorization at any time by providing written notice to Broker. Upon revocation, Broker shall process future payments via alternative methods, which may result in longer processing times.
SECURITY NOTE: Carrier should never share banking credentials via unsecured channels. All banking information updates should be submitted through the Carrier Portal or communicated directly to Broker's accounting department through verified channels.
By accepting loads through the Carrier Portal, Carrier acknowledges that it has read, understood, and agrees to comply with all terms and conditions of this Payment Policy. This Policy is incorporated by reference into the Broker–Carrier Agreement and shall be binding upon Carrier for all shipments arranged through the Broker.